VIDEO: Store Owner Pays Big Bucks to Defend Against Lawsuit Abuse
Rafael Cuellar, the owner of a grocery store in Passaic, NJ, estimates he has spent around $350,000 to install and maintain his store’s camera and recording devices. But it’s not to protect him from shoplifters — it’s to help him defend against lawsuit abusers.
“Yesterday alone we had a consumer who came back in [the store] and claimed she fell,” Mr. Cuellar recounts in the video, "Supermarket Swindle." “Once the loss-prevention director said, ‘Let’s pull it up on the camera,’ she goes, ‘No, I just twisted my ankle.’ And the story changed all of the sudden.”