VIDEO: How to Get (and Act on) Feedback About Your Business

Dec 23, 2013

This article first appeared on the Young Entrepreneur Council’s website.

Kelsey Meyer, President and Co-Founder of Influence & Co., believes strongly that feedback — both from employees and customers — can help shape the future of your startup.

In this video, she shares key lessons about proactively asking for — and then acting on — the feedback you receive, internally and from your customers. Some takeaways include:

  • When your company is small, survey employees regularly about what you should start, stop and continue doing;
  • Be proactive about surveying clients (hint: keep it short);
  • Focus on one key question with customers: Would you refer our business to a friend?

The Young Entrepreneur Council (YEC) is an invite-only organization comprised of the world's most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses.

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